Privacy Policy

General Information

This website is adapted to Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE). According to article 10 of said Law, the following is reported:

Owner: Cluwall Security, S.L.
Contact: [email protected]

Use of the website

This website has been created for the purpose of publicizing and allowing general access for all users to the various information, activities, products and services offered by Cluwall. Anyone can freely access the information, images and documents hosted on the website, although Cluwall Security, S.L., hereinafter Cluwall, reserves the right to modify them or restrict access to the available content. The use of this website grants the navigator the condition of user and implies acceptance of the conditions of the version in force at the time of access.

The user agrees not to use any of the content that Cluwall makes available to carry out actions contrary to the law, morality, public order and good customs. In this sense, it will be the responsibility of the user to consult the Legal Notice to know the terms that define the use of the website.

Cluwall reserves the right to modify its privacy policy at any time at its discretion, or as a result of a change in the doctrinal criteria of the Spanish Agency for Data Protection, legislation or jurisprudence in the matter protection of data or services of the information society, in which case it will enter into force and will be applicable to all users of the website from the moment it is published.

Copyright and Intellectual Property

The information on the website, as well as its graphic design, are the intellectual property of Cluwall and are protected by copyright, and their reproduction, distribution or transformation, in whole or in part, is prohibited, except prior authorization of the owner.

The user may view all the content of the website, and even copy, print and store it on the hard drive of his computer or on any other physical support, provided that it is exclusively for personal use and private.

The names, titles, logos, imagotypes and marks used to identify our services or products are the property of Cluwall. The rest of the commercial identifiers present on our website may be registered and subject to the corresponding notices on industrial property.

Privacy and cookie policy

Through the permitted use of cookies, and with the sole purpose of making visit statistics, Cluwall only obtains and keeps the following information from the users of its website:

Domain name of the provider that provides them with access to the network.
Date and time data of access to the web.
Internet address from which the link leading to our website originated.
Number of daily visits and which section they go to.

Although this information could not identify a specific user and allows completely anonymous browsing, the user always has the possibility of printing cookies through the corresponding configuration of their browser, although in this case Cluwall does not guarantee optimal functioning of the website.

Personal data

Our privacy policy responds to the spirit of current legislation on the protection of personal data, the privacy of users and the secrecy and security of personal data, in accordance with what established in the applicable legislation on data protection, specifically, Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, adopting the necessary technical and organizational measures to avoid loss, misuse, alteration, unauthorized access and theft of personal data provided, taking into account the state of technology, the nature of the data and the risks to which they are exposed. For this reason, this website has been equipped with the security measures required by said legislation and will be continuously monitored to guarantee data security.

Names of company managers and personnel may appear on this website. This publication is made in order to facilitate contact for people or entities that wish to communicate with Cluwall, but its use for advertising or direct marketing purposes is not permitted in any case.

Your personal data may only be obtained for processing when they are adequate, pertinent and not excessive in relation to the scope and specific, explicit and legitimate purposes for which they were obtained.

Additional Information on Data Protection

The RESPONSIBLE for data processing is: Cluwall Security, S.L., CIF: B10829455, Paseo Club Deportivo 1, edificio 14, 28223 Pozuelo de Alarcón, Madrid, 911 08 36 39 – info@ cluwall.com – Data Protection Officer: [email protected].

The PURPOSE with which we treat your data is to manage the sending of the information requested, provide information to interested parties about our services and our newsletter and/or any other that is defined in the corresponding data collection form.

Personal data will be kept as long as there is a mutual interest, the contractual relationship is maintained, the deletion is not requested by the interested party and during the period for which responsibilities could be derived for the services provided to the interested.

When they are no longer necessary for such purposes, they will be deleted with adequate security measures to guarantee the pseudonymization of the data or their total destruction.

The LEGITIMATION or legal basis for the processing of your data is based on your request for information, the contractual relationship and/or the consent that is requested.

The RECIPIENT of the data will be the responsible company and no data will be transferred to third parties unrelated to it, except legal obligation or express and prior information to the interested party.

As treatment managers who may have access to the personal data of the interested party, the person responsible has contracted the services of the following companies:

Servenaut, S.L., which provides tax, accounting, labor, commercial and criminal advisory services.
HubSpot, Inc., which provides a platform service for communication and management with customers.
IONOS Cloud, S.L., which provides hosting services on servers.
Microsoft Ireland Operations, Ltd, which provides email storage and management services.

You have the RIGHT to obtain confirmation as to whether or not we are processing personal data that concerns you. Interested people haveright to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, interested parties may request the limitation of the processing of their data, in which case, we will only keep them for the exercise or defense of claims. In the same way and, for reasons related to their particular situation, the interested parties may oppose the processing of their data. Cluwall will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

You may exercise such rights by sending a communication to the following email address: [email protected], or to the following postal address:

Cluwall Security, S.L.
Paseo Club Deportivo 1, edificio 14, 28223 Pozuelo de Alarcón, Madrid.

In addition, in the event that any of your rights have been violated, as an interested party, you are empowered to file a claim with the Spanish Agency for Data Protection (AEPD), at C/ Jorge Juan , 6, 28001-Madrid or through the electronic headquarters of the AEPD: https://sedeagpd. gob.es/sede-electronica-web/.

Security and access

Users will be able to access the web freely and for free. In any case, Cluwall may, in accordance with current legislation, limit access to certain areas that it deems appropriate, subjecting it to certain particular conditions that, depending on the case, modify and/or complement the general conditions. Failure to comply with them will cause the Administrator to terminate the user.

It is important that, so that we can keep your personal data updated, you inform us whenever there is a change in your personal data.

For the restricted access area, it will be necessary to previously assign an identifier and a password. The use of the latter will be personal and non-transferable, so that the user assumes full responsibility for the consequences derived from its disclosure to third parties. In the event of loss of the password or its use by a third party, the user must contact us as soon as possible to take the appropriate measures.

The following will be considered unauthorized conduct for those who access the website (for information purposes, and not exhaustive or exclusive):

Give your password to others voluntarily or involuntarily.
Carry out any action that involves copying, reproduction, distribution, public communication, transformation or any other similar action that involves modifying or altering all or part of the contents of the site, without prior written authorization from Cluwall.
Use brands, logos, etc., without proper authorization.
Use the contents of this website for commercial purposes.

The information that users provide to Cluwall through this website will be treated with the necessary security measures to guarantee its protection, both online and in our offices, as indicated in the previous section on data protection.

All Cluwall staff are informed of the current privacy policy and are trained in the daily use of security measures in accordance with their job.

Cluwall is not responsible for failures that occur in communications, so it cannot ensure the availability and uninterrupted operation of the website and its services, when due to those they occur interruptions or errors in accessing the website or its content.

Cluwall cannot guarantee the absolute invulnerability of its security system, therefore it excludes any liability for damages of any kind that may be due to the presence of viruses or other elements capable of producing alterations in the computer system, electronic documents and the processing of user data or any third party.

Consent

Whenever to exchange information with Cluwall it is necessary to complete a form, by sending it the user accepts that they have been informed and gives express consent to the content of the clause that accompanies it.

At all times, the user is responsible for the veracity and accuracy of the data provided while browsing our website, including the declaration of having the minimum age required to access certain services that so indicate. Cluwall is therefore exempt from any responsibility if this requirement is not met by the user.

Limitation of Liability for Electronic Links

Some areas of the website may contain electronic links (links or hyperlinks) to third-party pages, which will be available only to provide information to the user, without their presence necessarily implying recommendation or acceptance by of Cluwall. The links that make it possible to access content offered by third parties do not belong to or are under the control of Cluwall, so it will not be held responsible for them or for the consequences that their access may cause to the user. Users are advised to review the terms of use and privacy policy of all websites accessed from here.

In accordance with article 17 of the LSSICE, the owner of the links is exempt from liability as long as he has no effective knowledge of the illegal activity that may be carried out by the website of a third party or of the damage to property or rights that it may incur.

In the event that Cluwall became aware of the circumstances described, he undertakes to act with the utmost diligence possible in deleting or disabling the link.

For this same purpose, our postal and electronic addresses are made available to users, where, after identification with name, surname and address, they can notify us of any illegal content or that, in the opinion of the caller, should be removed from the website:

cluwall
Paseo Club Deportivo, 1, Edificio 14
28223, Pozuelo de Alarcon, Madrid
[email protected]

Applicable Law and Jurisdiction

For any litigious matter that concerns the website and this contract, Spanish legislation will apply, with the Courts and Tribunals of Madrid being competent to resolve conflicts.

Updated December 30, 2022.